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10. SUPPORT PAGE
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How Can We Help?
Get support for all our services and products. We’re here to help!
Get In Touch
Choose the best way to reach us
📧 Email Support
Send us a detailed message and we’ll respond within 24 hours (usually much faster).
Frequently Asked Questions
What are your business hours?
We’re available Monday through Friday, 9:00 AM to 6:00 PM CET. Emergency support for hosting clients is available 24/7.
How quickly do you respond to support requests?
Most email inquiries are answered within 2-4 hours during business hours. Live chat provides immediate responses. Emergency issues receive priority attention.
Do you offer support in multiple languages?
Yes! We provide support in English, French, and German to serve Luxembourg’s multilingual community.
What’s included in your support packages?
All hosting plans include email and phone support. Managed hosting includes proactive monitoring and maintenance. Custom support packages are available for development clients.
Can you help me if I didn’t buy hosting from you?
Yes! We offer consulting services and can help troubleshoot issues even if your site is hosted elsewhere. Contact us for hourly rates.
How do I request a website update?
If you have a maintenance contract, simply email us the changes you need. For non-maintenance clients, we provide quotes for update requests.
What if I have an emergency after hours?
Hosting clients have access to our 24/7 emergency support line. The number is provided in your welcome email and client portal.
Do you offer training?
Yes! All website projects include basic training. We also offer comprehensive training sessions for your team at hourly rates.
Self-Help Resources
Find answers in our knowledge base
Still Need Help?
Our team is standing by to assist you. Don’t hesitate to reach out!